FREQUENTLY ASKED QUESTIONS

What You Need to Know About Your Appointment

Generally, no. However, a GP referral will be required if you are receiving treatment for a Chronic Disease Management Plan (Medicare) or if you are a DVA Card Holder.

Call us on (02) 4759 1485 or fill out the form on our contact page

If applicable to you, it is important that you bring the following items to your first appointment:

  • Your Private Health Insurance Card (if you are privately insured and wish to claim on the day of service-conditions apply)
  • Your Medicare Card (only required if you are receiving treatment under a Chronic Disease Management Plan).
  • Your DVA Card (if you are a DVA Health Card Holder- conditions apply)
  • Your GP referral (if you have been issued a referral by your GP, or if you are receiving treatment under a Chronic Disease Management Plan or as a DVA card holder)
  • Any documentation, correspondance or imaging relating to the condition for which you are seeking treatment.

It varies. Your Physiotherapist will discuss this with you at your initial consult.

The physiotherapist will work with you to understand your needs, then conduct a thorough assessment of your condition to determine your treatment pathway.

If your policy covers you for physiotherapy, you may be eligible to claim a rebate.  Please contact your fund for information specific to your policy. Our Hicaps system enables you to claim rebates on the day of service (conditions apply).

You may be eligible to receive a Medicare subsidy under the Chronic Disease Management (CDM) program.

These programs enable GPs to plan and coordinate the health care of patients with chronic medical conditions who require multidisciplinary, team-based care from a GP and at least two other health care providers. A chronic medical condition is one that has been present for six months or longer. There is no list of eligible conditions. Whether a patient is eligible for CDM services is a clinical judgement for the GP, taking into account the patient’s medical condition and care needs. If the GP determines that a CDM program is appropriate, he or she will assess the patient, agree upon management goals with the patient, identify actions to be taken by the patient, and identify treatment and ongoing services to be provided.

The GP provides a referral to the Physiotherapist and must lodge a claim with Medicare. The patient may then be eligible to attend up to 5 Physiotherapy sessions with a $52.95* subsidy for each session.  It is advisable that you see your GP, to discuss your eligibility. If you are claiming a medicare subsidy, such as a Chronic Disease Management Plan subsidy, you are responsible for ensuring that your plan has been lodged by your GP. Please feel free to contact Medicare prior to your appointment. Whilst you will be required to pay the full amount for your Physiotherapy consult on the day of service, if Medicare have confirmed your eligibility, you can expect to receive a rebate from Medicare within 24hrs**.

*This may be subject to change, please contact Medicare for more information.
**This may be subject to change, please contact Medicare for more information.

Lawson Physiotherapy and Pilates is not responsible for any Medicare transactions.

Unless you are seeking treatment as a Department of Veterans Affairs Card holder, yes, you will need to pay on the day of service.

We accept cash, eftpos, visa and mastercard. Our Hicaps system enables us to swipe your private health insurance card on the day of service, and immediately claim for your Physiotherapy session (conditions apply, contact your health insurance fund for more information).

If you are claiming a medicare subsidy, such as a Chronic Disease Management Plan subsidy (see below), payment will be required on the day of service. If Medicare have confirmed your eligibility and you bring your medicare card to your appointment, you can expect to receive a rebate from Medicare within 24hrs*.You are responsible for ensuring that your plan has been lodged by your GP. Please feel free to contact Medicare prior to your appointment.

*Conditions apply. This may be subject to change. Please contact Medicare for more information.

Lawson Physiotherapy and Pilates is not responsible for any Medicare transactions.

No. Unfortunately we no longer see WorkCover or Motor Accident Authority cases.

Yes, under certain conditions. To be eligible, you will need to hold a DVA Health Card issued by DVA, or have written authorisation on behalf of the Repatriation Commiission or the MRCC.

DVA Gold Card Holders are entitled to access physiotherapy provided they have a referral from a GP, Medical Specialist or Hospital Discharge Planner. Referrals remain active for twelve months from the date of referral and referral dates cannot overlap from one twelve month period to the next. Your physiotherapist is responsible for determining the type, number and frequency of treatments provided. This determination must be based on your clinical needs and be part of a treatment plan agreed upon by you, which includes the anticipated type and frequency of treatments and the goals expected of the treatment.

This care will be delivered in consultation with your GP or medical specialist, where appropriate. Under these conditions, physiotherapy is provided at no extra cost to you. If you are a DVA white card holder or reside in a residential aged care facility, further conditions apply. Your GP will be able to determine your eligibility, and provide further information. It is essential that you bring your DVA Health Card to all appointments, and your GP referral to your initial Physiotherapy consult.

If you have any questions, you can visit the DVA website, view the DVA factsheets, or call DVA general enquires on:

133 254 (metropolitan callers) or
1800 555 254 (regional callers)

You may also email DVA at generalenquiries@dva.gov.au.

If you have any questions regarding our Physiotherapy service, you may also contact us directly.

No. Lawson Physiotherapy and Pilates is unable to provide home visits at this time.

Lawson Physiotherapy and Pilates is not currently registered with the NDIS. If you are self-managed you are welcome to pay in full and we’ll supply a receipt for your claim from the NDIS.

Lawson Physiotherapy and Pilates do not treat:

  • finger, hand and wrist conditions
  • Physiotherapy for children – we recommend the services provided by the paediatric team at Katoomba hospital. For further enquiries please send us a detailed email via our contact page and we’ll assess if we are able to assist

MAKE AN APPOINTMENT

Call us on (02) 4759 1485 or fill out the contact form below with your details and we’ll be in touch.

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